Support and Privacy Policy

4CAST Assessor App – Support and Privacy Policy

Last Updated: November 2025
Owner: © 2025 ISES Corp

1. Overview

ISES Corp (“we,” “our,” or “us”) values your privacy. The 4CAST Assessor App is designed for professional users conducting Facility Condition Assessments (FCAs) as part of ISES Corp’s 4CAST platform. This policy explains what data the app collects, how it is used, and how to contact us for support.

2. Information We Collect

The 4CAST Assessor App may collect or store the following types of data:

User-provided data: Facility and system information, notes, photos, and other assessment data entered by the user.
Account data: Basic login information (such as username, organization, and password) required to access the 4CAST system.
Device and usage data: Limited technical information (such as device type or app version) used to improve performance and support.

The app does not collect personal data for marketing purposes and does not access contacts, location, or other device information.

3. Data Storage and Security

All data entered into the app is securely stored within ISES Corp’s 4CAST platform.
When a network connection is available, information syncs automatically to the 4CAST database. Data is encrypted in transit and protected using industry-standard security practices.

4. Data Sharing

We do not sell or share user data with third parties. Data collected through the app is used solely to support our clients’ assessment and reporting activities within the 4CAST platform.

5. User Rights

Users can request updates or deletion of their data through their organization’s system administrator or by contacting ISES Corp support.

6. Contact & Support

For questions, technical assistance, or privacy concerns, please contact us:
ISES Corp
Email: support@isescorp.com
Website: https://www.isescorp.com/support