O & M ANALYSIS

It is a story with which you are only too familiar. An organization has weak components as well as strong elements. In the face of internal and external policies and regulations, the organization has been altered to accommodate the strengths and weaknesses of the incumbent individuals. This widespread practice disrupts what was once a thriving, efficient organization, often leaving it in disarray. At some point, it is necessary to stop this process. ISES will help you attain this goal by applying the years of experience of our team members in support of your organization.

BUSINESS PROCESS REVIEW
The efficiency and effectiveness of your organization are two elements often confused. An organization can be efficient, without being effective. To begin the O&M Analysis effort, the ISES Team first analyzes the mission of the organization, along with their placement within, and relationship to, a larger parent organization. An understanding of these elements is crucial to identifying the effectiveness of an organization. We then study the existing organization to determine: a) Is the operation effective in fulfilling mission statements and meeting customer expectations? b) Is the operation efficiently delivering the necessary services?

STRATEGIC BENCHMARKING COMPARISONS
To answer these questions, we thoroughly examine the existing operation, how it is organized, and how the required services are delivered. We interview not only your personnel, but also your customers. All of the raw field data is analyzed by the ISES Team, of which all members have extensive experience inside an Operations and Maintenance organization. This raw data is sifted and analyzed by our team, and cogent recommendations are developed unique to your organization. The processed data is also compared to established benchmarks to allow for comparison of your organization to others, as well as to measure the efficiency of your organization. Working hand-in-hand with your organization, we will help to develop a strategy which will provide not only long-term organization effectiveness and efficiency, but will also provide interim strategies as you make the transition from a "personality-driven" to a "mission-driven" organization.